Providence Health & Services Admitting Representative in Kodiak, Alaska
Providence is calling an Admitting Representative (Admitting, Variables, 0.0 FTE) to Providence Kodiak Alaska Medical Center in Kodiak, Alaska. We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Accurately interviews and retrieves specific information from the patient, family, physician or other representative in a sensitive, respectful and confidential manner.
Oversee the operation of the Switch Board by answers all incoming calls, transfers calls as requested and utilizes the intercom and page system in a courteous and efficient manner.
Accurately enters data in to the computer system within a timely manner, meeting department accuracy standards. Understands registration and medical terminology. Proficient in the use of admitting functions of EPIC. Monitors work queues and performs problem resolution/corrective action where needed.
Accurately completes documentation for the registration process including obtaining signatures and other related paperwork in a timely manner. Verifies patient demographics and insurance eligibility and completes all processes according to facility policy and other regulatory procedures. Processes patient payments and completes hospital call schedule daily.
Is self-directed and displays ability to maintain personal productivity level while working with other team members, to provide a smooth efficient departmental operation, to allow maximum comfort and confidentiality for the customer. Anticipates and prioritizes workflow and adjusts work assignments to prevent delays. Able to makes decisions of an immediate nature and often works without assistance.
Responsible to obtain the necessary knowledge and experience to perform job tasks in compliance with federal, State and local laws, regulations and guidelines. Screens all Medicare patients for insurance eligibility by completing MSPQs for all Medicare Patient. Completes ABN’s as required, Medicare Messages for inpatient admission, and Medicare observation paperwork. Obtain and verify picture ID to ensure patient/guarantor identity.
Embraces the Providence Service Standards in all aspects of position. Presents and conducts self in a professional manner. Provides support to coworkers and customers while demonstrating service excellence by building positive interpersonal relations to ensure productive and positive relationships are maximized. Develops a deep understanding of customer’s perspectives and needs and works to meet their expectations. Builds a culture of true caring by behavior and interactions with others.
Communicates in a compassionate and professional manner. Demonstrates professional interpersonal and verbal skills when communicating with other department and a wide variety of people from differing literacy levels, languages and cultures. Demonstrates commitment to teamwork and interacts harmoniously with others to ensure team success. Supports new orientees in learning department routines.
Demonstrates effective priority setting and organization skills to promote departmental workflow and cost efficiency. Anticipates potential obstacles and adjusts work assignments to prevent unnecessary delays. Recognizes errors/problems and takes corrective action when necessary. Utilizes available resources to recognize errors/problems and takes corrective action and assists with problem resolution.
Supports the quality control and quality assurance programs by supplying and/or developing indicators to measure, monitor, and report performance to other team members. Seeks input from various customer groups to maintain quality. Reports any performance improvement suggestions to the department leader.
Ensures an effective purchasing process is maintained by requisitioning necessary products and supplies for personnel, determining necessary quality/quantity requirements, selecting suppliers according to current contracting, arranging for deliveries, following up on orders, dispensing of equipment and other items when necessary. Develops and/or maintains department records keeping system, regarding par levels of department supplies. Submit invoices for approval and processing in a timely manner.
Assists with responsibility for obtaining information and expanding job knowledge and competency that reflects current practice. Role models personal development and education. Evaluates own practice in relation to professional practice standards and guidelines, relevant statutes, rules and regulations.
Documents patient care activities and information in the electronic health record (EMR) in an accurate, concise, and timely manner. Competent in the input and retrieval of information within the various forms of written and electronic documentation.
Demonstrates knowledge and support of quality improvement goals. Participates in department, facility and organizational projects or committees as assigned.
Completes Competency Plan for assigned job and department.
Required qualifications for this position include:
High school graduate or equivalent
Computer keyboarding skills and data processing
Strong verbal and written communication skills
Preferred qualifications for this position include:
1 year experience in Admitting
About Kodiak Island Medical Center
Providence Kodiak Island Medical Center (PKIMC) provides comprehensive health care to residents and visitors of Kodiak Island. This critical access hospital features 25 acute care beds, including four birthing suites, one OB triage room, and two ICU beds. In addition, the Elder House, PKIMC’s long term care facility, has 22 beds.
PKIMC provides an extensive array of inpatient and outpatient services, including emergency department, surgery, laboratory services, maternity, general medicine, physical therapy, occupational therapy, respiratory therapy, sleep studies, specialty clinics, diagnostic imaging services and pharmacy and is staffed by a mix of primary care physicians, surgeons and specialists who provide family practice, internal medicine, obstetrics, radiology and general practice.
For more information regarding Providence Kodiak Island Medical Center, please click on the following link: http://providence-kodiakhealthcare.jobs/
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Req ID: 265197